Delete your StillBooked account
Request deletion of your StillBooked account and associated customer data. Sign in with the account you want to delete so we can verify the request.
Your customer access will be disabled when the request is accepted. We review business ownership, outstanding appointments, and any records that must be retained for payments, disputes, or legal obligations before completing deletion. We will explain any retained records when we confirm completion.
After application cleanup is completed, we remove or redact profile and contact details, customer conversation content, and StillBooked notification registrations and delivery records. A request being accepted only disables customer access and starts this process.
Appointment, payment, subscription and related provider-reference records can remain while settlement, refunds, recovery, disputes or a specific record requirement is unresolved. Safety records can remain while a report or restriction is being handled. Minimal deletion evidence can remain while provider handling or backup copies could restore deleted information.
Additional retention follows those specific end conditions, rather than a fixed deletion deadline. Roshawn Franklin reviews retained records each month and explains which records remain, their reason and end condition when responding. Provider copies, service logs and backups need separate handling; app cleanup does not confirm immediate erasure of all copies.
Data kept after deletion and retention criteria
Deleting an account does not automatically cancel an Apple, Google Play, or web subscription, cancel a shop appointment, or issue a refund. Manage your subscription with the provider that bills you and contact the shop about your appointment.
Sign in to request deletion