For massage studios
In session. Phone on silent.Client on the table. Calls can wait.
Hands on, door closed, phone on silent. The call rings out and the caller gets a text from your studio. Start with a diagnosis of the calls you miss in session.
From $99/mo · No contracts · No voice bot
Planned flow, illustrated. Not live yet.
Massage studios miss calls a full session at a time: client on the table, door closed. StillBooked texts the caller back; replies come to your phone. The diagnosis sorts booking requests, new-client questions, and calls after close. Square write-back is tested in Square's test environment, not yet live for real shops, and Plus or Premium alone doesn't switch it on.
Saturday, 10:00 AM
Back-to-back sessions, phone on silent in a drawer
Review who called during sessions and which requests still need your reply.
6:10 PM, in session
Client on the table, hands on, door closed
A deep-tissue request needs the right length and therapist, plus any intake you require.
9:00 PM, after close
Sheets in the wash, phone rings once more
The caller gets your text when quiet hours end, 8 AM unless you change it, and any reply lands on your phone.
Hands on the table, not the phone
Your client is on the table, the door is closed, and the phone is on silent. Answering means interrupting the session. When you finish, review the calls you missed. Some may be booking requests; others may need a reply from you. Start with what your own call log shows, then decide what callers can do through your booking link and what needs a conversation.
What the text says
When you miss a call during a session, StillBooked texts the caller back, with your booking link once you've saved it. Someone asking for a 90-minute deep tissue appointment can use your link; a new client's question needs your own reply. The diagnosis sorts those. Square write-back is tested in Square's test environment and isn't live on any therapist's book yet; Plus or Premium alone doesn't switch it on. Vagaro, Booksy, and GlossGenius work by link: the caller gets yours by text, and we don't write into their calendar.
The moments you actually miss
If you work alone, there's no one else to answer. You finish a session, wash up, and check your missed calls. Returning them can mean phone tag between clients. Bring that pattern to your diagnosis. We review what callers can do through your booking link and what needs a conversation with you. Leave time to reset the room as well as return calls.
Calls after close
Evening callers may want a particular session length, a therapist they know, or an appointment before the weekend. Check your call log to see which requests arrive while you are still in session and which come after close. Decide how to handle new-client questions and what your booking link can offer without your review. Bring your session lengths, therapist schedules, and quiet hours to the diagnosis. The text goes out when your quiet hours end, 8 AM unless you change it, and any reply comes to your phone. Nothing books itself in Square yet.
Intake stays with you
Intake, contraindications, and pressure preferences stay with you, in person or by phone when you have a free hand. A booking link needs to respect that process. Text-Back is $99 a month with no contract. Square Write-Back is planned at $199 a month and isn't live yet. A 15-minute diagnosis looks at your schedule, booking tool, and unanswered calls, then tells you plainly whether it fits your practice. We don't treat every missed call as a confirmed appointment, or as a clinical question software should answer.
Works for: 60-minute Swedish massage90-minute deep tissuesports massageprenatal massagehot stone massagetrigger point therapycouples massagechair massage
How it works
Missed calls. A plan for the next step.
01
Catch
A call rings out. You're mid-service, or it's after close, or the desk is three deep.
02
Text or book
The caller gets a text in your approved wording, with your booking link once you've saved it. When they reply, you get a text with the start of their message.
03
Remind
Reminder texts come with Square booking, tested only in Square's test environment and not live for real shops. A test booking doesn't prove delivery.
Questions
Questions owners ask first
I'm a solo therapist. Is this overkill for one person?
If you work alone, calls can arrive while you are in session with no one else to answer. Bring that pattern to the diagnosis to check whether the $99 Text-Back plan fits your practice and what setup is available.
Can it screen for contraindications or health conditions?
No. StillBooked does not ask health questions or make clinical judgments. Intake stays with you; bring your new-client process to the diagnosis so booking-link and owner-follow-up options can be reviewed around it.
Can it book by session length and modality?
Today the caller books through your link, so it depends on how your session lengths and services are set up there. Square write-back, which would book them for you, isn't live yet. We check your setup on the diagnosis call.
I book through Vagaro. Does it still help?
A booking-link handoff may help callers find your Vagaro appointments. It does not write into your Vagaro calendar. We check whether that flow fits your practice and what setup is available on the diagnosis call.
Diagnosis first
Find out where your calls are going
A 15-minute call. We look at your missed-call pattern and your booking tool, then tell you plainly whether this fits your shop.