For nail salons
Gel's curing. Phone's ringing.Gel's curing. Who's trying to reach you?
Gloves on, e-file running, no free hand. The phone rings out and the caller gets a text from your salon. Start with a diagnosis of your missed calls and booking setup.
From $99/mo · No contracts · No voice bot
Planned flow, illustrated. Not live yet.
Nail salons miss calls in forty-second bursts: gel on the lamp, gloves on. StillBooked texts the caller back; replies come to your phone. The diagnosis sorts booking requests, walk-in questions, and requests for a specific tech. Square write-back is tested in Square's test environment, not yet live for real shops, and Plus or Premium alone doesn't switch it on.
Saturday, 1:00 PM
Every station full, dryers running, phone on the desk unanswered
Check which unanswered calls were appointment requests and which needed an owner reply.
3:20 PM, gel curing
Forty seconds on the lamp, gloves on, e-file in reach
A gel mani-and-pedi request needs a clear next step while your gloves stay on.
8:40 PM, after close
A wedding invitation and a Saturday deadline
The caller gets your text when quiet hours end, 8 AM unless you change it, and any reply lands on your phone.
A gel set takes what it takes
Gel is curing. Your gloves are on and the e-file is within reach. A ringing phone can wait while you finish the service, but the caller still needs a next step. Review your unanswered calls. Separate booking requests from walk-in questions, removal questions, and requests for a specific tech.
What the text says
When you can't pick up, StillBooked texts the caller back, with your booking link once you've saved it. Someone asking for a gel mani and pedi on Friday can use the link; a question about removal or nail art needs your own reply. The diagnosis sorts those. Square write-back is tested in Square's test environment and isn't live on any tech's book yet; Plus or Premium alone doesn't switch it on. Booksy, Vagaro, and GlossGenius work by link: the caller gets yours by text, and we don't write into their calendar.
The moments you actually miss
Gel's curing and the timer has forty seconds left. You're mid-acrylic fill with the e-file running, doing a pedicure with the phone across the room, or painting a fine line you don't want to smudge. Check the calls that arrive during those services. Some can go to your booking link; others need your answer when your hands are clean. The diagnosis checks which route fits each request.
Calls after close
After hours can bring a different request. Someone gets invited to a wedding on Thursday and needs nails by Saturday. Check whether your current booking link lets them see the right service, tech, and available times. If the salon mostly takes walk-ins, clear hours and a way to ask about the wait may matter more. Bring those details to the diagnosis. The text goes out when your quiet hours end, 8 AM unless you change it, and any reply comes to your phone. Nothing books itself in Square yet.
Service decisions stay with your team
Your techs and desk staff know the difference between a quick polish change and a set that needs extra time. Keep those decisions with the people who do the work. Text-Back is $99 a month with no contract. Square Write-Back is planned at $199 a month and isn't live yet. A 15-minute diagnosis looks at your call pattern, booking tool, and who follows up, then tells you plainly whether it fits your salon. We don't assume every missed number would have become a set.
Works for: gel manicureacrylic full setacrylic filldip powderspa pedicuregel removalnail artbuilder gelmani-pedi combo
How it works
Missed calls. A plan for the next step.
01
Catch
A call rings out. You're mid-service, or it's after close, or the desk is three deep.
02
Text or book
The caller gets a text in your approved wording, with your booking link once you've saved it. When they reply, you get a text with the start of their message.
03
Remind
Reminder texts come with Square booking, tested only in Square's test environment and not live for real shops. A test booking doesn't prove delivery.
Questions
Questions owners ask first
Can it book a manicure and pedicure together?
Today the caller books through your link, so it depends on whether your mani-pedi combo is one service there. Square write-back, which would book it for you, isn't live yet. We check both on the diagnosis call.
We take walk-ins and barely book. Why would we need this?
Walk-in salons still get questions about hours, waits, and whether a specific tech is in. Bring those calls to the diagnosis to check whether a text-back and owner follow-up process fits your salon.
Can the text go out in a language other than English?
You set the text-back wording, so it can be written in the language your clients use. The one short line a forwarded caller hears is in English. How replies are handled in a second language depends on your setup, and we cover it on the diagnosis call.
What if the client asks for a tech who's off that day?
Their reply comes to your phone with what they asked for. You offer another tech or another day. Square write-back isn't live yet, so nothing lands on an off day without you.
Diagnosis first
Find out where your calls are going
A 15-minute call. We look at your missed-call pattern and your booking tool, then tell you plainly whether this fits your shop.