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How it works

Plan for the calls you miss.

StillBooked is built for missed-call recovery at independent beauty businesses. When a call goes unanswered, it texts the caller in your wording and texts you when they reply. Square write-back has been tested in Sandbox and is not available for production use. A diagnosis checks your missed calls, booking setup, and available options before onboarding.

01

Catch

A call rings out. You're mid-service, or it's after close, or the desk is three deep. The missed call forwards to your StillBooked number. The caller hears one line in English, then the call ends: 'Sorry we missed you. We will text this number shortly.' During your quiet hours, the line says 'later' instead of 'shortly'. No voice bot, no conversation. You keep your number, but your voicemail won't play while forwarding is on.

What the illustration shows

  • A missed-call entry with the time and what happened next
  • Calls in quiet hours marked as held, with the time the text goes out
  • The caller heard one short line saying a text is coming

Planned flow, illustrated. Not live yet.

02

Text or book

The caller gets a text in your approved wording, with your booking link once you've saved it. When they reply, you get a text with the start of their message. Square write-back is planned and is not available for production use. The Sandbox booking test does not establish access to your shop's calendar.

What the illustration shows

  • An example of the caller and shop text thread
  • A planned Square booking, illustrated with service, staff, and slot
  • Your booking link in the text once you've saved it, instead of Square write-back

Planned flow, illustrated. Not live yet.

03

Remind

Reminder texts come with Square booking, tested only in Square's test environment and not live for real shops. A test booking doesn't prove delivery. We review the available options and your shop's follow-up process on the diagnosis call.

What the illustration shows

  • An example confirmation with service, staff, and time
  • A reminder example for the planned flow
  • A client reply for the owner to review

You stay in control

Bring these choices to your diagnosis. We check what fits your shop and what is available before setup.

  • The Sandbox booking test used owner approval. Production Square write-back remains planned.
  • Quiet hours: agree when callers should and should not receive texts.
  • Staff rules: review which staff and services could fit the planned booking flow.
  • Consult-first services: identify requests that need your review before an appointment.

Questions

Questions owners ask first

How is this different from an AI receptionist?

StillBooked has no voice bot: when a missed call forwards to it, the caller hears one short line saying a text is coming, and the call ends. The text uses your wording and carries your booking link if you've saved one. Square write-back is planned and is not available for production use.

What happens if the caller doesn't reply to the text?

A sent text does not establish a booking. On your diagnosis call, we review how you want to handle unanswered messages and owner follow-up.

Can I approve bookings before they land in Square?

The Sandbox booking test required owner approval. Production Square write-back is not available, so this is not a setting that enables bookings on your live calendar.

Does it work when the shop is closed?

After-hours calls are part of the diagnosis. We review your hours, missed-call pattern, and the next step you want callers to have. Square write-back remains planned; this illustration does not promise an appointment on your calendar by morning.

Do I need a new phone number?

We check your existing business number, voicemail, and forwarding setup on the diagnosis call. Square write-back is planned. We have tested it in Square's test environment only, and it is not available for production use. Square Appointments Plus or Premium is required for the planned flow, but upgrading Square does not enable StillBooked write-back.

Diagnosis first

See it against your own call log

Fifteen minutes. We look at when your calls go unanswered and which plan fits.

Book a 15-min diagnosis