For spas
Mask on. Phone on silent.Mask on, lights low. The phone can wait.
Your guest has your attention. The call rings out and the caller gets a text from your spa. Start with a diagnosis of the calls you miss during treatments.
From $99/mo · No contracts · No voice bot
Planned flow, illustrated. Not live yet.
Spas miss calls an hour at a time: mask on, phone in another room. StillBooked texts the caller back; replies come to your phone. The diagnosis sorts treatment requests, changes, and gift card or package questions. Square write-back is tested in Square's test environment, not yet live for real shops, and Plus or Premium alone doesn't switch it on.
Saturday, 10:30 AM
Both rooms full, phone on silent in the back
Review missed-call follow-up without interrupting a guest's treatment.
7:55 PM, mid-facial
Mask setting, extractions next, hands nowhere near a phone
A request for a Sunday facial needs the right service, provider, and room check.
9:30 PM, after close
Candles out, laundry running, phone rings once more
The caller gets your text when quiet hours end, 8 AM unless you change it, and any reply lands on your phone.
The room stays quiet
Lights are low, music is down, and your guest has a mask setting or hot stones on their back. The phone stays in another room, on silent. You check it between guests. At the end of the day, the missed-call list can tell you when people tried to reach you, but it doesn't tell you what they needed. Review which callers wanted a treatment, a change to an existing appointment, or an answer from you.
What the text says
StillBooked texts back callers you can't answer during a treatment, with your booking link once you've saved it. A request for a Sunday facial needs the right length, provider, and room, not just a quick reply. The diagnosis checks how your booking setup handles it. Square write-back is tested in Square's test environment and isn't live on any provider's book yet; Plus or Premium alone doesn't switch it on. Square Free, Booksy, Vagaro, and GlossGenius work by link: the caller gets yours by text, and we don't write into their calendar.
The moments you actually miss
It fits the shape of a spa day. Treatments are long, often an hour or more, and they can't be paused. A facial mask is on and the extraction step is next. A body wrap is set for twenty minutes. You're doing a lash lift and the guest's eyes are closed. There's no version of that where you step out to take a call, and you shouldn't. Those are the calls to review when you assess your follow-up process. Decide what your booking link can handle and what needs your answer between guests.
Calls after close
An evening caller may be planning a treatment for the weekend, asking about a gift card, or checking whether a package includes a service. Those requests need different next steps. Look at your call log and decide which questions belong with the owner and which can use the booking link. Bring quiet hours, treatment lengths, provider schedules, and room rules to the diagnosis. The text goes out when your quiet hours end, 8 AM unless you change it, and any reply comes to your phone. Nothing books itself in Square yet.
For a small spa
A small spa may have only a few providers sharing treatment rooms, with the owner doing treatments too. Missed-call recovery has to fit that working day and leave consultation decisions with you. Text-Back is $99 a month with no contract. Square Write-Back is planned at $199 a month and isn't live yet. A 15-minute diagnosis looks at your unanswered calls, booking system, and follow-up, then tells you plainly whether it fits your spa, including whether your booking link already gives guests a useful next step.
Works for: 60-minute facial90-minute facialchemical peelmicrodermabrasiondermaplaninglash liftbrow waxbody wrapcouples treatment
How it works
Missed calls. A plan for the next step.
01
Catch
A call rings out. You're mid-service, or it's after close, or the desk is three deep.
02
Text or book
The caller gets a text in your approved wording, with your booking link once you've saved it. When they reply, you get a text with the start of their message.
03
Remind
Reminder texts come with Square booking, tested only in Square's test environment and not live for real shops. A test booking doesn't prove delivery.
Questions
Questions owners ask first
Can it tell the difference between a 60- and 90-minute facial?
Today the caller books through your link, so it depends on whether your menu lists them as separate services there. Square write-back, which would book the right length for you, isn't live yet. We check your menu on the diagnosis call.
What about gift cards and package questions?
StillBooked does not sell gift cards or packages. Bring those questions to the diagnosis so we can review the owner handoff your spa needs.
Does it handle new-guest intake forms?
No. StillBooked doesn't send or collect intake forms. Keep your intake process as it is.
We have three providers and two rooms. Can it handle that?
Today the caller books through your link, so your booking tool keeps handling providers and rooms. Square write-back isn't live yet. We go through your providers and rooms on the diagnosis call.
Diagnosis first
Find out where your calls are going
A 15-minute call. We look at your missed-call pattern and your booking tool, then tell you plainly whether this fits your shop.