Customer agreement
Updated
What this covers
This agreement is between you (the shop) and 11-11 Productions, which operates StillBooked. It covers the paid Text-Back service on stillbooked.app. The website terms still apply to browsing the site and to diagnosis calls. Square Write-Back is not live for real shops yet; if it ships later, we will update this page before charging for it.
The plan
Text-Back is $99 per month for one shop location; more locations are agreed on the diagnosis call. When you miss a call, it texts the caller. Their reply lands in your workspace, where your staff can read it and an admin can answer, and the owner can get a text with the start of it. Nothing writes back to the caller for you apart from fixed replies to keywords such as STOP and HELP. You keep your own booking calendar and phone carrier.
Billing
We bill the plan monthly through Stripe. We do not add tax or card fees. Your callers' carriers may charge them their usual message rates; StillBooked does not bill you for texts.
Cancel any time
Cancel any time: open Billing in your workspace and choose Manage billing, or email hello@stillbooked.app. Text-Back runs to the end of the period you paid for, then new missed-call texts stop. Your workspace, settings and conversation history stay available.
Refunds
If we fail to deliver Text-Back for a material part of a paid month because of a fault on our side, email hello@stillbooked.app and we will refund that month. Card disputes and chargebacks follow Stripe's process. Complimentary pilot months are not refundable as cash.
SMS and consent
You are responsible for lawful use of texts to your callers, including any consent your jurisdiction requires. Callers can reply STOP to opt out and HELP for help; standard carrier rates may apply. Do not use StillBooked to spam or to text people who have opted out.
Caller conversations and retention
Missed-call threads live in your workspace, where an admin can reply from the thread. You set how long conversations are kept in Settings, from 30 to 730 days. When that period ends, we clear the caller's number and messages, and delete the call and message records 30 days later. We keep STOP records so an opt-out holds, and activity logs with no phone number or message text. An admin can delete conversation data from Settings once a day: texts, call records and conversations go at once, while bookings, opt-outs and the change history stay, and for an appointment still ahead the caller's number stays until it passes so the reminder can still go out.
Your responsibilities
Keep your forwarding codes set so missed calls reach StillBooked, keep a working booking link if you use one, and make sure only people you trust have admin access to the shop. You must not use the service for unlawful content or to impersonate others.
Our responsibilities and limits
We run the text-back path with ordinary care. Carriers, Twilio, Stripe, Clerk, and your booking tools can fail or delay delivery; we are not liable for their outages, for missed revenue, or for consequential damages. Our total liability for a claim about the service is limited to the fees you paid us for StillBooked in the three months before the claim.
Changes
We may update this agreement. The date at the top is the latest version. Material price or plan changes will be announced before they apply to a renewal. Continued use after the renewal that follows a posted change means you accept that version.
Contact
Questions: hello@stillbooked.app. Mail: 11-11 Productions, 30 N Gould St, Ste 9081, Sheridan, WY 82801.